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Medicaid Managed Care

Posted: April 21, 2014

Medicaid recipients and providers have raised questions about access to care and the availability of services through NH’s new Medicaid managed care program. With the implementation of managed care, it is critical that recipients understand their rights to Medicaid services and the procedures available to them if they disagree with a decision or action taken by the MCOs, or if they have a complaint or grievance.

The Disabilities Rights Center (DRC) has prepared an informational sheet, New Hampshire Medicaid Managed Care Health Plans: Your Right To Appeal Or File A Grievance, available online at The online document will be kept updated as changes occur. We hope that you share this widely, and refer clients to our services if they have a complaint or grievance.


The DRC is New Hampshire’s Protection and Advocacy system for people with disabilities. The DRC provides information, referral, advice, and legal representation and advocacy to individuals with disabilities on a wide range of disability-related problems, including access to, and quality of, Medicaid services. An intake appointment with an attorney can be scheduled by calling 1-800-834-1721 or online at

Please do not hesitate to call if you have any questions about the MCO appeal and grievances processes.


Julia Freeman-Woolpert

Outreach Advocacy Director

Disabilities Rights Center

18 Low Avenue

Concord, NH 03301

phone: (603) 228-0432 x141 or 1-800-834-1721 (v/tty)

fax: (603) 225-2077

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